The Necessity of Video Surveillance in the Modern Monitoring Center

The Necessity of Video Surveillance in the Modern Monitoring Center

Cameras have been used as security resources for nearly as long as they have existed. However, they were often underutilized because continuous monitoring feeds are extremely resource-intensive. However, through integration with alarm monitoring and the continued improvement of analytics, video can now be used as a more proactive tool to improve the response to security events in real-time. Using cameras for verification provides substantial benefits for the modern monitoring center. (more…)

Protecting Your Work-From-Home Devices and Home Networks from Cyber Threats

Protecting Your Work-From-Home Devices and Home Networks from Cyber Threats

As COVID-19 continues to change our world, the threat from the virus extends far beyond the potentially deadly health impacts. As the workforce shifted to a work-from-home model, many businesses were not prepared. Lack of WFH policies, VPN connections, and a lax “bring your own device” approach have made businesses and their employees prey to malware, phishing, and numerous other virtual threats.

The good news is that there are steps that companies and workers can take to secure their information. The following suggestions can help keep your employees, their devices and both business and personal data secure while working from home. (more…)

Modernizing Electronic Security Infrastructure

Modernizing Electronic Security Infrastructure

The world is changing rapidly. Companies spend thousands, if not millions, of dollars on electronic security infrastructure and monitoring equipment only to find that updates and integrations are tedious and costly. In the worst-case scenario, systems can even become obsolete, which leaves businesses with burdensome equipment and unusable software. More commonly, organizations have numerous, disparate systems that operate independently of one another, which increases the risk of missed opportunities for security interventions. (more…)

Continuing the Climb to the Cloud – Six Questions About Hosted Services

Continuing the Climb to the Cloud – Six Questions About Hosted Services

The cloud has a lot to offer. Organizations can scale their operations, manage their data more efficiently, and rapidly spin out new applications. However, there has always been a lingering question of security. This is especially significant for alarm monitoring and similar security platforms. What can you expect from the cloud if you migrate your monitoring solutions? Are the benefits worth the switch? Here are six questions to consider: (more…)

Six Alarm Monitoring Best Practices for Effective Campus Security

Six Alarm Monitoring Best Practices for Effective Campus Security

As the head of security at a K-12 school or college, you’ve been tasked by the principal, college president, or school board to create the safest possible campus for faculty and students alike. To fully protect students, teachers, and staff, you need to be well-versed in the latest and most effective campus security technologies. Here are six best practices to follow when setting up alarm monitoring systems, video surveillance, access control, and other crucial elements of your campus security. (more…)

The Importance of Operator Efficiency in the Monitoring Center

The Importance of Operator Efficiency in the Monitoring Center

Having an automated alarm solution is an integral part of your operations. However, without alarm monitoring best practices, warning notifications can cause confusion and disruption. Arming the operators at your alarm monitoring center with the knowledge to respond quickly and efficiently to alerts can minimize distractions and reduce stress. Unfortunately, operator efficiency can be difficult to achieve long term with an aging workforce and staff turnover. (more…)

Six Ways To Combat COVID-19’s Effects on Cybersecurity

Six Ways To Combat COVID-19’s Effects on Cybersecurity

The security industry has been forced by COVID-19 and the subsequent social distancing guidelines and regulations to reimagine its practices. Changes to the nature of work have created new vulnerabilities and worsened existing ones. Fortunately, most of these issues can be addressed effectively with minor modifications to tried and tested security practices. (more…)

The Importance of Workplace Flexibility in the Security Industry

The Importance of Workplace Flexibility in the Security Industry

For years, the trend towards more workplace flexibility has been seen in many fields. Younger professionals have especially driven this trend and consider it an important perk of their work environment. However, some industries have lagged behind, usually due to long-held perceived notions about the necessity of working on-site. The security industry has also been slow to embrace the flexible workplace trend, though often in part due to UL restrictions.

Despite this, in the early part of 2020, many organizations were forced to increase remote work in response to COVID-19. But this should not be a temporary change. Greater workplace flexibility could help the security field be more effective in the future. (more…)

Growing Your Monitoring Business with stages™ and Alarm.com

Growing Your Monitoring Business with stages™ and Alarm.com

Alarm monitoring operations can be complex and challenging – even more so during these uncharted times we are experiencing with COVID-19. New challenges, new ways of working together, and the need to define new processes are causing inefficient operations, unconventional communications, and manual procedures. Technology upgrades and operational workflow can place a drain on already limited internal resources. The opportunity to expand into new markets could help fuel revenue growth and an increased subscriber base; however, it brings its own set of challenges. These are only a few of the complexities that dealers and monitoring centers face today among multiple other competing priorities. Finding new solutions to help drive operational efficiencies and increase revenue growth are not only needed but critical. (more…)

Leveraging SedonaWeb 2 to Improve Customer Service

Leveraging SedonaWeb 2 to Improve Customer Service

As a business owner, you appreciate your customers and want to offer them the best service possible. You also have limited staff resources who often are swamped with calls all day from customers needing copies of invoices, checking when their service appointment is taking place, wanting to make a payment or other account needs. If you could remove some of those extra calls and still provide your customers with exemplary service, would it be worth it to give your staff more time to attend to other priorities? (more…)