Introducing the Innovative Manitou 2.1 – Part 2

Introducing the Innovative Manitou 2.1 – Part 2

By Toby Prescott, Director of Development

Bold Group is very pleased to announce the availability of Manitou version 2.1! To help “spread the word,” we are spending some time on our Bold blog highlighting some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. This week we are looking at “Manitou YOUR Way” – an entire set of Alarm Handling improvements in Manitou 2.1: (more…)

Introducing the Innovative Manitou 2.1

Introducing the Innovative Manitou 2.1

by Bob Bishop, Technical Product Manager

Bold Group is very pleased to announce the availability of Manitou version 2.1! To help “spread the word,” we are spending the next few weeks devoting our Bold blog to some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. To kick off this series, we will start with a brief executive summary of these items sure to improve communication and efficiency. (more…)

Reviewing and Improving Monitoring Center Performance

Reviewing and Improving Monitoring Center Performance

The first part of a new year is often when people and companies look at evaluation and assessment. Even though we are a couple of months into the start of 2019, it’s not too late to evaluate business practices, review policies and procedures, and take the pulse of the overall health of your monitoring center’s performance. In fact, it’s important to assess your company annually. Why? Because things change gradually over time. In the past year, you may have implemented changes with your staff, advanced how you serve customers, or experienced a leadership transition. All of these have likely impacted your business in some way. Here are some steps you can take to review and improve your monitoring center performance: (more…)

Meet Jack Mackey…

Meet Jack Mackey…

It was a treat this past week to visit with so many wonderful customers at the SedonaOffice Users Conference in Marco Island, Florida! It’s really a fantastic dynamic to have so many people with so much in common together in one place and see the networking and general camaraderie that takes place. And while there were many elements of the SOUC that people enjoyed (I see you, Ready Player One… and Two… and Sixty-Four… and Two Hundred Twenty…), one of the highlights of the event was the keynote address from our guest speaker, Mr. Jack Mackey. (more…)

Product Spotlight – AlarmBiller Pro

Product Spotlight – AlarmBiller Pro

Since its inception in 2014, AlarmBiller has simplified the business and billing practices of countless security dealers. Companies are using the software to create recurring invoices, keep track of appointments, schedule their work orders, write proposals, accept payments, and much more in less time.

But now we are excited to unveil the next evolution of AlarmBiller, which will bring more features providing exceptional value to customers. AlarmBiller Pro has four enhancements designed to increase efficiency in your sales, proposals, employee management, and business processes: (more…)

How Will Smart Homes Affect the Marketplace?

How Will Smart Homes Affect the Marketplace?

By Ana Bera, SafeAtLast

 

In the words of the well-known folk singer Bob Dylan, “The times they are a changin’.” We live in the age of information. Big data holds the key to influential decisions made by the larger retail companies, banks and even Congress. The rise of the smart home will cause fast and disruptive change.

The exact effect it will have on the marketplace is yet to be quantified in dollars. But one thing is certain, a wave of change is building and those willing to paddle will enjoy the ride. (more…)

Shoplifting Prevention

Shoplifting Prevention

Retailers, it’s that time of the year. The ten busiest shopping days of the year have arrived! Two just took place, in the form of Black Friday (historically always the #1 shopping day of the year) and the Saturday following it, which, according to ShopperTrak, ranks as 2018’s fifth busiest. But the remaining eight all happen over the next four and a half weeks. Here’s the full list for 2018: (more…)

Safe Online Shopping

Safe Online Shopping

We are just over a week away from Black Friday, Cyber Monday, and the kickoff to the holiday shopping season. According to eMarketer.com, retail e-commerce spending is expected to rise by 16.2% in 2018! After all, it’s tough to resist picking up a really great deal, especially when it’s from the comfort of your sofa or in between that last bite of Thanksgiving turkey and first taste of pumpkin pie. But how do you know while you are picking up that perfect gift that your credit card information isn’t being stolen by hackers? There are some easy tips to follow for safe online shopping that will help your peace of mind this holiday season. (more…)