Retail Shrinkage from Employee Theft

Retail shrinkage is mainly associated with shoplifters, and certainly, shoplifting accounts for a large part of it, but in the United States, the bigger problem lies with employee theft. According to the Global Retail Theft Barometer study, dishonest employees account for a staggering 43% of lost revenue, more than shoplifting, vendor or supplier fraud, or non-crime losses. And while all types of retailers are affected by employee theft, discounters, supermarkets, apparel specialists, and drugstores tend to experience a higher percentage than others, adding up to about $42 billion lost each year!

Why We Use Inactivity Timeouts

By Josh Tafoya, Technical Trainer

I’ve been to over 100 Monitoring Centers during my time with Bold. They range from small “mom and pop” centers with one or two operators logged in at once, to the very large centers with literally dozens of operators at any given time.

One of the questions I’m commonly asked, whether it’s related to BoldNet (all the versions including the old Silverlight version, and of course BoldNet Neo) or with ManitouNEO, is “why do I keep getting kicked out?” An alternative version to this question is something along the lines of “why do my dealers/technicians keep getting kicked out?”

Pool Security

What better place is there to hang out during a hot summer day than poolside? If you are fortunate enough to have a backyard pool, you know the pleasure of being able to step out of your house and into its cool surroundings. But with the enjoyment of a pool comes the responsibility of securing it.

Pool security is incredibly important because pools present a huge legal risk to the owner. While laws vary, in most cases you can be held liable if an injury or death occurs at your pool, even if the injured person was trespassing on your property. In fact, most pool accidents happen when the pool isn’t actively being used, which is why securing your pool area is critical.

Never Stop Training and Learning

by Josh Tafoya, Technical Trainer

I visit multiple monitoring centers every year as a trainer for Bold. Our ManitouNEO software is robust and complex, but I enjoy showing people the most efficient ways to use it by translating “Manitou” into “English.”

The biggest thing I’ve noticed from all my time as a trainer is this: the most successful monitoring centers have people who never stop training and learning. It sounds simplistic, doesn’t it? But it’s the absolute truth. There are many, many people I talk to regularly who are the most capable Manitou users in their organizations because their training never ends; they continue to learn better ways to use the software.

ATM Security for Consumers

How much thought do you give to ATM security when you use one for cash withdrawal or banking? For many, the answer is “little to none.” ATMs were created for consumer convenience, but they also provide a convenience to criminals, who find ATMs and their users to be an easy target. Bank cards have changed over the years to include ATM security measures, such as CVV codes and chip-enabling features. These measures have helped reduce some types of fraud.

The Scammers of Summer

There are multiple “sure signs” of summer which nearly everyone enjoys… blooming flowers, evening barbecues, weekend camping trips, hanging out at the pool, etc.

And then there are the signs of summer we would rather do without – allergy pills, extra bugs, mowing the yard, and the perhaps the biggest pest, the return of solicitors. For the security industry, solicitors are more than just a nuisance to customers, they are a marketing nightmare. Deceptive door-to-door sales practices continue to create mistrust and a poor reputation that is difficult for even reputable companies to overcome.