As a security provider, you need to be able to deal with a variety of challenges. Your team needs to be able to respond swiftly in the event of an emergency. They need to be able to achieve turn-on-a-dime operational flexibility. And they need to be able to grow their capabilities in the right way.
What’s more, all of this needs to be delivered consistently. Only then can you offer round-the-clock reliability to customers.
This is where cloud services provide significant value to your security businesses. In this article, we’ll be looking specifically at ways cloud services benefit security providers.
A Step Closer to 100% Uptime
Uptime is a crucial metric for all businesses. In the security industry, this need is all the more acute. Downtime can put your clients in severe danger.
Cloud services help security providers get as close as possible to 100% uptime.
These services make capacity more flexible. They expand to meet increased operational needs without overloading data centers. There is also the bonus of not depending on servers in a single geographical location. Single-location servers are susceptible to natural disasters or other unexpected outages.
Cloud services reduce downtime significantly. Additionally, they provide a set of solutions that retain high levels of performance. Their performance levels remain high, even when you increase the demand on the system.
Flexibility and agility are certainly important when targeting increased levels of uptime. However, up until now, we’ve only discussed these elements in terms of reacting to sudden demand increases. Remaining flexible also has more long-term benefits.
Your services are delivered according to several different aspects:
- Current demand levels
- Contemporary technology and best practices
- Short-term capability
But what happens when your business grows? You need an architecture that can grow along with it.
Cloud services are designed to achieve this. There is no need for data centers or other hardware installed in-house, and you’re not restricted by physical space.
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With the right cloud SaaS provider, you will only need to pay for the capability and capacity you need. You can add to this capacity when required. This makes it easy to forecast your growth requirements in both the short and the long term. And you can quickly and easily ensure that you’re capable of handling growth.
Scaling is easy and fast when you utilize cloud services.
Cloud service providers can recognize when more capacity is required. Key elements of the cloud structure are then cloned to meet this demand. The service provider can also offer auto-upgrades. This means your business can sign off on expanded capacity independently. There is no need to wait for the provider to extend capability.
Effective Remote Monitoring
Your business needs to stay on top of the security solutions it deploys to provide high-level security to your customers. Cloud services support security in several different ways, perhaps most principally through remote operation.
You need to be able to monitor effectively at all times. When teams are on the move or deployed on location, they need to be able to achieve the same level of monitoring. A cloud platform achieves this. It’s immediately accessible for employees with the right security clearance, regardless of where they are.
This means there is no delay in receiving information. Insight is delivered in real-time so every team is on the same page.
The cloud architecture also makes sure teams can act upon information right away. Incidents are flagged during monitoring, processed as a ticket, and picked up in real-time by service teams. This results in unprecedented fluidity and efficiency as you deal with issues for your clients.
Again, connecting with cloud services on a SaaS basis means such capabilities are scalable. The service provider also handles all updates, offering additional peace of mind and reducing the strain on your teams.
Consistent Practices Across Distributed Teams
Security and monitoring services need to be offered around the clock so your clients know they can rely on you for comprehensive security. One problem that can arise here is that multiple teams are required—working in shifts—to ensure this blanket protection for clients. These teams may not operate in the same manner, and inconsistencies—in an industry where consistency is critical—can be costly.
With cloud services, there is a constant connection between teams. Support can be offered instantly, and integrated, cloud-based tools allow effective collaboration between teams across geographical locations.
Teams can also draw upon resources stored in cloud structures to guide them when required, securing better consistency across all monitoring shifts.
Cloud services represent the backbone of a reliable, resilient, and forward-thinking security provider. While there is understandable hesitancy to embrace new technology in a field that’s focused entirely on security, cloud services provide a lot of benefits.
If your monitoring center has not yet made the transition to cloud-based tools, it may be time to consider a change.