New Features of ManitouNEO 2.1 – Part Four

New Features of ManitouNEO 2.1 – Part Four

By Toby Prescott, Director of Development

(This is the 4th and final in a series of blogs about the upcoming update to ManitouNEO, and what new features and improvements will be included.)

ManitouNEO was released to customers at the beginning of 2017, and since then, I’ve enjoyed talking to our early adopters to get feedback on both the features they find the most useful and the improvements we can make. From that feedback, the Bold development team has been diligently working on version 2.1, and we are excited about the new features that will be offered in the very near future! In this blog series, I’ve been talking about these features and improvements, so you can get an idea what to expect. In the last three weeks, we discussed Alarm Handling Improvements, Information Improvements, and Video Improvements that are forthcoming. This week is a little different. We are looking at all the other changes that don’t exactly fall into one specific category. (more…)

New Features of ManitouNEO 2.1 – Part Three

New Features of ManitouNEO 2.1 – Part Three

By Toby Prescott, Director of Development

(This is the 3rd in a series of blogs about the upcoming update to ManitouNEO, and what new features and improvements will be included.)

ManitouNEO was released to customers at the beginning of 2017, and since then, I’ve enjoyed talking to our early adopters to get feedback on both the features they find the most useful and the improvements we can make. From that feedback, the Bold development team has been diligently working on version 2.1, and we are excited about the new features that will be offered in the very near future! I’m presenting this blog series to highlight these features and improvements. Over the last two weeks, we’ve seen the Alarm Handling Improvements and Information Improvements that will be included in the update. This week, I will delve into the Video Improvements that have been made: (more…)

New Features of ManitouNEO 2.1 – Part Two

New Features of ManitouNEO 2.1 – Part Two

By Toby Prescott, Director of Development

(This is the 2nd in a series of blogs about the upcoming update to ManitouNEO, and what new features and improvements will be included.)

ManitouNEO has been the most dramatic upgrade to our flagship product since its inception in 2002. It was released to customers at the beginning of 2017, and since then, I’ve enjoyed talking to our early adopters to get feedback on the features they find the most useful. From that feedback, the Bold development team has been diligently working on version 2.1, and we are excited about the new features that will be offered in the very near future! Last week, we looked at the various Alarm Handling Improvements that are forthcoming. This week, we are highlighting the Information Improvements that have been made: (more…)

New Features of ManitouNEO 2.1 – Part One

New Features of ManitouNEO 2.1 – Part One

By Toby Prescott, Director of Development

ManitouNEO has been the most dramatic upgrade to our flagship product since its inception in 2002. It was released to customers at the beginning of 2017, and since then, I’ve enjoyed talking to our early adopters to get feedback on the features they find the most useful. From that feedback, the Bold development team has been diligently working on version 2.1, and we are excited about the new features that will be offered in the very near future! If you were at the Bold Users Conference, you already got to see a sneak peek of these features and improvements, but if not, over the next few weeks, I am presenting this blog series to discuss what updates have been made to the ManitouNEO product that will be available in the upcoming version. (more…)

Why We Use Inactivity Timeouts

Why We Use Inactivity Timeouts

By Josh Tafoya, Technical Trainer

I’ve been to over 100 Monitoring Centers during my time with Bold. They range from small “mom and pop” centers with one or two operators logged in at once, to the very large centers with literally dozens of operators at any given time.

One of the questions I’m commonly asked, whether it’s related to BoldNet (all the versions including the old Silverlight version, and of course BoldNet Neo) or with ManitouNEO, is “why do I keep getting kicked out?” An alternative version to this question is something along the lines of “why do my dealers/technicians keep getting kicked out?” (more…)

Never Stop Training and Learning

Never Stop Training and Learning

by Josh Tafoya, Technical Trainer

I visit multiple monitoring centers every year as a trainer for Bold. Our ManitouNEO software is robust and complex, but I enjoy showing people the most efficient ways to use it by translating “Manitou” into “English.”

The biggest thing I’ve noticed from all my time as a trainer is this: the most successful monitoring centers have people who never stop training and learning. It sounds simplistic, doesn’t it? But it’s the absolute truth. There are many, many people I talk to regularly who are the most capable Manitou users in their organizations because their training never ends; they continue to learn better ways to use the software. (more…)