What does it mean to be an educator? It means we help people learn what is not yet known to them. To do that we must have a willing learner on the other side. Educators and Managers cannot do the work, or the learning, for another. What they offer are the skills, expertise, and experience. Learners themselves come to learning with their experiences and their curiosity.
I have had the pleasure of educating people since age 15 at my first job with McDonald’s and over the next 35 years, I have created training programs and trained people on process and software in many industries and around the world. I earned my Master’s degree in Adult Education and Training in 2012. Most recently, I worked as the Director of Training with Bold Group.
Those of us who studied educational principles learned about the two terms “pedagogy” and “andragogy.” Pedagogy, in its simplest form, is the education of children. Pedagogy, historically, was teacher-centered. The students received lectures and were expected to absorb the information. Think of the theaters of universities and medical schools in the early 20th century. This is learning directed at the learner. Even when the practice looks at being student-centered, there is still a strict and top-down design. When I think of pedagogy, I visualize Socrates standing in his robes with the other men surrounding him rapt by his words. (more…)
As a business owner, you appreciate your customers and want to offer them the best service possible. You also have limited staff resources who often are swamped with calls all day from customers needing copies of invoices, checking when their service appointment is taking place, wanting to make a payment or other account needs. If you could remove some of those extra calls and still provide your customers with exemplary service, would it be worth it to give your staff more time to attend to other priorities? (more…)
Security industry professionals and businesses found themselves in various states of preparedness when COVID-19 struck. The pandemic has affected companies differently, forcing leadership teams across the industry to develop plans and address issues in their own way. Here, we examine the effects of the pandemic on the security industry and offer guidance moving forward. (more…)
Introducing Sedona-X™ Mobile, the future of mobile app accounting and business management software!
Sedona-X Mobile integrates with AlarmBiller, the #1 alarm billing software for security dealers, to provide you with complete customer, financial, and billing management capabilities in the field. Sedona-X Mobile gives users full account visibility, allows for on-the-go appointment scheduling, and keeps proposals, work orders, and invoices at your fingertips. (more…)
Small or Large, Any Company Can Adopt These Traits
Small businesses are amazing organizations, truly the backbone of a healthy US economy. In 2016 there were 30.7 million small businesses in the US comprising 99.9% of all firms, 33.3% of known export value, and 40.7% of private-sector payroll. In addition to this solid economic data, small businesses often promise remarkable intangible qualities: Innovation, customer centricity, quality, expertise, and flexibility, to name a few.
Qualities such as these are not exclusively or automatically endowed upon the small. They belong to the bold, a characteristic of the large and small alike, and a driver of upward mobility. (more…)
You’re leaving money on the table if you’re not measuring your company’s ability to process invoices.
Successful companies focus on optimizing things that affect their bottom line. This spans everything from products to supply chains, manufacturing processes to services, and sales metrics to company reputation. A sole focus on these major considerations may keep a company afloat but broadening the effort can reap significant rewards.
Invoice processing is a Key Performance Indicator – or KPI – that is worth investigating as companies expand their optimization effort. (more…)