“That’s the way we’ve always done it” is a commonly heard phrase at many security businesses. Some would say that if a process isn’t broken, you shouldn’t fix it. However, what happens if the process is broken but you don’t realize it? Processes at security dealers should be audited and actively managed. Otherwise, you may be risking (or already experiencing) significant harm to your business. (more…)
2020 is finally over and the New Year has gotten underway. This has a lot of business leaders thinking about how they can ensure success for their organizations in 2021. Many security dealers have been operating the same way for years or even decades. Following a year that has been nothing short of turbulent, it is perhaps the ideal time to examine your processes, tools, and overall approach. (more…)
Bold Group is pleased to kick off 2021 with a highly-anticipated, new product designed to bring more flexibility to SedonaOffice users, their technicians, and field service management. Sedona-X™ Mobile for SedonaOffice is the future of mobile app accounting and business management software and provides SedonaOffice users access to robust customer, financial, and billing management capabilities in the field! (more…)
What does it mean to be an educator? It means we help people learn what is not yet known to them. To do that we must have a willing learner on the other side. Educators and Managers cannot do the work, or the learning, for another. What they offer are the skills, expertise, and experience. Learners themselves come to learning with their experiences and their curiosity.
I have had the pleasure of educating people since age 15 at my first job with McDonald’s and over the next 35 years, I have created training programs and trained people on process and software in many industries and around the world. I earned my Master’s degree in Adult Education and Training in 2012. Most recently, I worked as the Director of Training with Bold Group. (more…)
Thirty years ago, an engineering student in Paris by the name of Eric Thomas developed a software program to automate the management of email lists. Up to this point in time, email lists had to be administrated manually, which was a tedious and time-consuming process. Thomas’ email list management program became a success and was named LISTSERV. Over time, the software continued to evolve and as other products were written, the term “listserver” became a generic term for any mail management software.
Fast forward to today, and you will find that a number of companies and groups continue to use listservers to promote community and discussion among their user base. While other tools exist such as Forums and Blogs, nothing beats the convenience of sending an email. (more…)
As a business owner, you appreciate your customers and want to offer them the best service possible. You also have limited staff resources who often are swamped with calls all day from customers needing copies of invoices, checking when their service appointment is taking place, wanting to make a payment or other account needs. If you could remove some of those extra calls and still provide your customers with exemplary service, would it be worth it to give your staff more time to attend to other priorities? (more…)