by Tori Martinez | Jun 5, 2019 | Alarm Monitoring, Central Station Software
by Steve Carlin, Senior QA Engineer
While working on Manitou development and QA, I tend to run across small tips that will help solve issues or make things easier for Manitou users. I compiled a few of these for those of you who currently use the Manitou Web Client with Manitou 2.0 or 2.1.
Autofill
The Google Chrome browser has an autofill feature that many of us find useful in our daily browsing; unfortunately, it can interfere with the functionality of the Manitou Web Client.
Autofill allows the browser to complete form inputs without user intervention. Within the Manitou Web Client, this can be problematic because filters and fields can be auto-filled with unintended data which, of course, can produce unexpected results. However, there is a simple way to disable this feature: (more…)
by Tori Martinez | May 15, 2019 | Alarm Monitoring, General Security
As the use of smart home technology expands, so does the prevalence of home security surveillance cameras. Modern homeowners see the value in being able to see their home on demand and are regularly looking at these products as a feature of their security system, whether through a security dealer or a DIY solution.
There are hundreds of camera options available on the market, so how do you know which one is the best option for you? The answer varies depending on how and where you are planning to use it. But there are some good considerations to keep in mind when you are making your decision. (more…)
by Tori Martinez | Apr 24, 2019 | Alarm Monitoring
By Caryn Morgan, Director of Training
What is Operational Excellence? Why should you and your business care about it?
Operational Excellence is more than a cool buzzword that pundits are bantering around these days. It is a shift in thinking. I am sure you have seen the memes with Richard Branson talking about treating your people well because when you treat them well they will treat your customers well. That is really the crux of what we are talking about with Operational Excellence. It is doing your business that much better than anyone else. That requires looking inward at everything you do and asking yourself, can we do things better? Can we be better?
There are three key elements to look at when you start down a path toward Operational Excellence: People, Process, and Plan. (more…)
by Tori Martinez | Apr 10, 2019 | Alarm Monitoring, Central Station Software
by Josh Tafoya, Technical Trainer & Caryn Morgan, Director of Training
Bold Group is very pleased to announce the release of the highly anticipated Manitou version 2.1! To help spread the word, we’ve been devoting the past few weeks on our Bold blog highlighting some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. This week, we’re highlighting Linked Open/Close Schedules. (more…)
by Tori Martinez | Apr 3, 2019 | Alarm Monitoring, Central Station Software
by Josh Tafoya, Technical Trainer
Bold Group is very pleased to announce the availability of Manitou version 2.1! To help “spread the word,” we are spending some time on our Bold blog highlighting some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. This week, we’re taking a closer look at Enhanced Subscriptions: (more…)
by Tori Martinez | Mar 27, 2019 | Alarm Monitoring, Central Station Software
By Josh Tafoya, Technical Trainer
Bold Group is very pleased to announce the availability of Manitou version 2.1! To help “spread the word,” we are spending some time on our Bold blog highlighting some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. This week, we’re taking an in-depth look at a feature which has been highly anticipated: Automatic Comments:
(more…)
by Tori Martinez | Mar 20, 2019 | Alarm Monitoring, Central Station Software
By Toby Prescott, Director of Development
Bold Group is very pleased to announce the availability of Manitou version 2.1! To help “spread the word,” we are spending some time on our Bold blog highlighting some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. This week we are looking at “Manitou YOUR Way” – an entire set of Alarm Handling improvements in Manitou 2.1: (more…)
by Tori Martinez | Mar 6, 2019 | Alarm Monitoring, Central Station Software
by Bob Bishop, Technical Product Manager
Bold Group is very pleased to announce the availability of Manitou version 2.1! To help “spread the word,” we are spending the next few weeks devoting our Bold blog to some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. To kick off this series, we will start with a brief executive summary of these items sure to improve communication and efficiency. (more…)
by Tori Martinez | Feb 27, 2019 | Alarm Monitoring, Central Station Software
The first part of a new year is often when people and companies look at evaluation and assessment. Even though we are a couple of months into the start of 2019, it’s not too late to evaluate business practices, review policies and procedures, and take the pulse of the overall health of your monitoring center’s performance. In fact, it’s important to assess your company annually. Why? Because things change gradually over time. In the past year, you may have implemented changes with your staff, advanced how you serve customers, or experienced a leadership transition. All of these have likely impacted your business in some way. Here are some steps you can take to review and improve your monitoring center performance: (more…)
by Tori Martinez | Feb 6, 2019 | General Security
It was a treat this past week to visit with so many wonderful customers at the SedonaOffice Users Conference in Marco Island, Florida! It’s really a fantastic dynamic to have so many people with so much in common together in one place and see the networking and general camaraderie that takes place. And while there were many elements of the SOUC that people enjoyed (I see you, Ready Player One… and Two… and Sixty-Four… and Two Hundred Twenty…), one of the highlights of the event was the keynote address from our guest speaker, Mr. Jack Mackey. (more…)
