New Features of ManitouNEO 2.1 – Part Two

New Features of ManitouNEO 2.1 – Part Two

By Toby Prescott, Director of Development

(This is the 2nd in a series of blogs about the upcoming update to ManitouNEO, and what new features and improvements will be included.)

ManitouNEO has been the most dramatic upgrade to our flagship product since its inception in 2002. It was released to customers at the beginning of 2017, and since then, I’ve enjoyed talking to our early adopters to get feedback on the features they find the most useful. From that feedback, the Bold development team has been diligently working on version 2.1, and we are excited about the new features that will be offered in the very near future! Last week, we looked at the various Alarm Handling Improvements that are forthcoming. This week, we are highlighting the Information Improvements that have been made: (more…)

New Features of ManitouNEO 2.1 – Part One

New Features of ManitouNEO 2.1 – Part One

By Toby Prescott, Director of Development

ManitouNEO has been the most dramatic upgrade to our flagship product since its inception in 2002. It was released to customers at the beginning of 2017, and since then, I’ve enjoyed talking to our early adopters to get feedback on the features they find the most useful. From that feedback, the Bold development team has been diligently working on version 2.1, and we are excited about the new features that will be offered in the very near future! If you were at the Bold Users Conference, you already got to see a sneak peek of these features and improvements, but if not, over the next few weeks, I am presenting this blog series to discuss what updates have been made to the ManitouNEO product that will be available in the upcoming version. (more…)

Top Application Security Threats

Top Application Security Threats

by guest blogger, Katherine Palac, Director of Marketing, Column Information Security

Technology moves so fast these days, companies can be forgiven somewhat for doing all they can to keep up with it. This is especially important in the world of apps, where being the first to market can be critical for success. However, businesses that rush through the development process may find themselves not only first to mobile devices, but also to be hacked. In their haste to be ahead of the competition, they might overlook certain crucial security risks. By releasing their products with serious flaws, they make themselves and their customers vulnerable to cyber-attacks. (more…)

Back to School Safety

Back to School Safety

Kids across the country are heading back to school this month, so it’s a good time to remind them (especially the younger ones) of safety measures to take as they travel to and from their school. An average of 131 fatalities from school-transportation-related accidents happen each year, according to the National Highway Traffic Safety Administration. Here are some back to school safety tips to help your children: (more…)

Retail Shrinkage from Employee Theft

Retail Shrinkage from Employee Theft

Retail shrinkage is mainly associated with shoplifters, and certainly, shoplifting accounts for a large part of it, but in the United States, the bigger problem lies with employee theft. According to the Global Retail Theft Barometer study, dishonest employees account for a staggering 43% of lost revenue, more than shoplifting, vendor or supplier fraud, or non-crime losses. And while all types of retailers are affected by employee theft, discounters, supermarkets, apparel specialists, and drugstores tend to experience a higher percentage than others, adding up to about $42 billion lost each year! (more…)

Why We Use Inactivity Timeouts

Why We Use Inactivity Timeouts

By Josh Tafoya, Technical Trainer

I’ve been to over 100 Monitoring Centers during my time with Bold. They range from small “mom and pop” centers with one or two operators logged in at once, to the very large centers with literally dozens of operators at any given time.

One of the questions I’m commonly asked, whether it’s related to BoldNet (all the versions including the old Silverlight version, and of course BoldNet Neo) or with ManitouNEO, is “why do I keep getting kicked out?” An alternative version to this question is something along the lines of “why do my dealers/technicians keep getting kicked out?” (more…)

Pool Security

Pool Security

What better place is there to hang out during a hot summer day than poolside? If you are fortunate enough to have a backyard pool, you know the pleasure of being able to step out of your house and into its cool surroundings. But with the enjoyment of a pool comes the responsibility of securing it.

Pool security is incredibly important because pools present a huge legal risk to the owner. While laws vary, in most cases you can be held liable if an injury or death occurs at your pool, even if the injured person was trespassing on your property. In fact, most pool accidents happen when the pool isn’t actively being used, which is why securing your pool area is critical. (more…)

Never Stop Training and Learning

Never Stop Training and Learning

by Josh Tafoya, Technical Trainer

I visit multiple monitoring centers every year as a trainer for Bold. Our ManitouNEO software is robust and complex, but I enjoy showing people the most efficient ways to use it by translating “Manitou” into “English.”

The biggest thing I’ve noticed from all my time as a trainer is this: the most successful monitoring centers have people who never stop training and learning. It sounds simplistic, doesn’t it? But it’s the absolute truth. There are many, many people I talk to regularly who are the most capable Manitou users in their organizations because their training never ends; they continue to learn better ways to use the software. (more…)

ATM Security for Consumers

ATM Security for Consumers

How much thought do you give to ATM security when you use one for cash withdrawal or banking? For many, the answer is “little to none.” ATMs were created for consumer convenience, but they also provide a convenience to criminals, who find ATMs and their users to be an easy target. Bank cards have changed over the years to include ATM security measures, such as CVV codes and chip-enabling features. These measures have helped reduce some types of fraud. (more…)

The Scammers of Summer

The Scammers of Summer

There are multiple “sure signs” of summer which nearly everyone enjoys… blooming flowers, evening barbecues, weekend camping trips, hanging out at the pool, etc.

And then there are the signs of summer we would rather do without – allergy pills, extra bugs, mowing the yard, and the perhaps the biggest pest, the return of solicitors. For the security industry, solicitors are more than just a nuisance to customers, they are a marketing nightmare. Deceptive door-to-door sales practices continue to create mistrust and a poor reputation that is difficult for even reputable companies to overcome. (more…)