A NEO Year for Manitou

The new year brought exciting news from the team here at Bold. As of January 1st, we have officially released the latest version of our flagship alarm automation software, ManitouNEO. This new upgrade has multiple new features developed to improve the user experience for our customers, and we have other upgrades in the works for release later this year.

Changes for ManitouNEO extend beyond the software itself, however. We’ve also made adjustments to the way the product is sold, by organizing our software and module offerings into streamlined packages designed to meet different alarm monitoring needs. Whether the customer is a central station, an educational institution, a retail company, or a business with other requisites for monitoring software, Bold now has a comprehensive package with the components to best suit the requirements.

Training Spotlight – App Server Priorities

By guest blogger Josh Tafoya, Technical Trainer

Sometimes you need the ability to control which Manitou Application Server an operator connects to, and whether it is because of geographical separation, or because of type of workload, there is a solution.

But first, a bit of information about the Manitou services in general, and specifically, the App Server:

Operators (or Data Entry personnel, or Supervisors, or anyone else using a Manitou Client), begin the process by connecting to the Sentry. The Sentry, of which there is only one on a Manitou system, looks to see which App Server(s) (of which multiple are allowed) are available to accept the client connection. By default, all App Servers allow connections from all types of clients. Operator Workstations, Supervisor Workstations, Web, etc.

3 Ways to Improve Your Monitoring Center’s Performance

by guest blogger Tiffany Coles, Director of Corporate Outreach

2017 is just days away, and for many, a new year means fresh starts, self-evaluation, and of course, resolutions. But along with personal improvement, it’s a good time to look at improving your business practices as well. In fact, it is critical to review policies and procedures within your business annually. Why? Simply stated, things change. Over the past year you may have implemented changes with your staff, advanced how you serve customers, or experienced a leadership transition; all of these impact your monitoring center performance. With that in mind, here are three things you can do for an exceptional start to the new year!

The Value of Monitoring Center Training

by guest blogger Caryn Morgan, Operational Excellence Specialist

The topic of monitoring center training is one that is extremely important to me. As a member of the CSAA Education Committee, I had the opportunity to meet and work with a number of highly qualified training professionals. As a team, we spent countless hours rebuilding and reworking the CSAA Level 1 class for training central station operators, preparing a class with an improved curriculum of industry trends. While this course is a great tool for central stations to utilize, I believe “training the trainer” is an equally important issue. So I was very pleased when the CSAA decided to host a forum on training practices during their Fall Operations Management Seminar in November. I was also very honored when they asked me to be a member of the moderating panel, along with a group of amazing people who are passionate about monitoring center operations and quality training.

How User-Assisted Security Can Reduce False Alarms

The advent of home automation products, especially security-focused ones like smart locks, door sensors, and surveillance cameras, has given consumers a different outlook on their personal involvement with their home security. With access to these devices right at their fingertips on their mobile phone, they receive notification when a device is triggered or its status changes. This new availability of information gives homeowners the opportunity to decide for themselves if law enforcement needs to be summoned to an alarm event.

Develop Integrations with the Strategic Partner Program

Bold Technologies has always understood the importance of keeping up with new technologies and bringing innovative products to market. To that end, we have developed a variety of options for customers to develop integrations for our Manitou platforms, allowing them to provide a wide portfolio of products and revenue-generating services which give them a competitive advantage. Currently, the following options are available for integration with ManitouNEO and Manitou PSIM:

Training Spotlight: Determining the MEW Factor for Your Central Station

By Josh Tafoya, Bold Technical Trainer

As UL requirements for Monitoring Stations evolve, from time to time, we hope to update you with information or resources that you might find useful. As you likely know, Manitou is certified under the UL 1981. The 1981 is specifically geared towards Alarm Automation Software, the requirements for the software and hardware, and the procedures when using Alarm Automation software. The MEW factor is covered on the UL 827. Even though the UL 827 does not govern the software, there are some things, including the MEW factor, where the required information is obtained from Manitou. I’m going to attempt, without plagiarizing the 827, to explain the numbers the UL is looking for.

Five Tips for Moving Your Central Station

By Josh Tafoya, Bold Technical Trainer

From time to time, it becomes necessary to move one’s Central Station. Whatever the reason (hopefully it’s because your business has simply outgrown your old office), it pays to have a plan.

In my time here at Bold, I’ve had the opportunity to be a part of a number of Central Station moves over the phone, and I’ve been onsite for two. If you have an upcoming move, there are a few things I’ve observed which will make the process easier. I’m listing them here, in no particular order, in an effort to help your process.

New Features of ManitouNEO

Dear Bold Partners,

As we reach the midpoint of the year, I want to take a few moments to tell you about some of the key features of Bold’s new ManitouNEO platform, due to be launched at our 2016 Bold Users Conference.

The NEO platform is a replacement User Interface (UI) for the current Windows based UI. There are numerous advantages of the new UI:

The Importance of Training and Learning

By Josh Tafoya, Global Distribution Manager

I spent four and a half years as a trainer for Bold Technologies.

I started out fairly green (as trainers go). But what I had going for me was my ability to translate “Manitou” into “English,” and eight previous years installing or troubleshooting Manitou systems.

The biggest thing I was able to take away from all my time as a trainer is this: the most successful Monitoring Centers have people who never stop learning. It sounds simplistic to say, but it’s the absolute truth. There are many, many people I talk to regularly who are the most capable Manitou users in their organizations because they never stop learning.