Automating Your Comments – An Introduction

Automating Your Comments – An Introduction

By Josh Tafoya, Technical Trainer

During my time with Bold, I’ve worked with over a hundred different monitoring centers, from the very small to the very large. There’s one thing I’ve found common through most of the centers I’ve visited: the operators are forced to read a ton of Comments (or Notes or Special Instructions) to determine what needs to happen when handling an alarm. In most cases, the operators were forced to read these notes because the old software had no way to automate the behaviors described in them. But if you’re using Manitou, there are ways to automate many of the things described in Comments. (more…)