Training Spotlight – “That’s The Way We’ve Always Done It”

by guest blogger Caryn Morgan, Bold Technologies

Why is it that when I ask people why they do things the way they do it I often get the response, “that’s the way we’ve always done it?”

As a trainer for over 30 years, I get this answer nearly everywhere I go. Working in the alarm industry for pushing two decades, alarm operators often find themselves having to defend the work they do when angry customers call in complaining they made mistakes. This phrase is the quickest way to shift blame away from themselves and onto the company. That and “I was never trained.”

Training Spotlight – The Power of General Schedules

By Josh Tafoya, Technical Trainer

Using General Schedules can save time and reduce errors. It’s a powerful tool, and when you understand it, you may end up using it all the time. I’ve been training on its use for years, and most places I train, the operations staff appreciate learning about such a useful tool.

There are five different types of General Schedules. I’ll discuss each here, and give some examples of situations where they might be used. If there is enough feedback, I can go further in-depth and give detailed examples with steps in future blog posts.

Manitou Cloud Services and the UL Inspection

by Josh Tafoya, Technical Trainer

I recently had a conversation with one of our customers regarding the UL inspection they underwent as part of their move onto Manitou Cloud Services. I was curious about any challenges or surprises, and how the process went in general. (For confidentiality, I’ll be writing in generalities. So when I mention “he” or “they,” I’m referring to this customer.)

This customer existed as a call center before Manitou Cloud Services, and they are new to Alarm Monitoring. They felt that the capital outlay required to purchase servers may have prevented them from entering the monitoring market previously. But the low up-front cost of Manitou Cloud Services removed those barriers, allowing them to focus on all parts of their business without having to concentrate on the management and upkeep of the servers.

A NEO Year for Manitou

The new year brought exciting news from the team here at Bold. As of January 1st, we have officially released the latest version of our flagship alarm automation software, ManitouNEO. This new upgrade has multiple new features developed to improve the user experience for our customers, and we have other upgrades in the works for release later this year.

Changes for ManitouNEO extend beyond the software itself, however. We’ve also made adjustments to the way the product is sold, by organizing our software and module offerings into streamlined packages designed to meet different alarm monitoring needs. Whether the customer is a central station, an educational institution, a retail company, or a business with other requisites for monitoring software, Bold now has a comprehensive package with the components to best suit the requirements.

Training Spotlight – App Server Priorities

By guest blogger Josh Tafoya, Technical Trainer

Sometimes you need the ability to control which Manitou Application Server an operator connects to, and whether it is because of geographical separation, or because of type of workload, there is a solution.

But first, a bit of information about the Manitou services in general, and specifically, the App Server:

Operators (or Data Entry personnel, or Supervisors, or anyone else using a Manitou Client), begin the process by connecting to the Sentry. The Sentry, of which there is only one on a Manitou system, looks to see which App Server(s) (of which multiple are allowed) are available to accept the client connection. By default, all App Servers allow connections from all types of clients. Operator Workstations, Supervisor Workstations, Web, etc.

3 Ways to Improve Your Monitoring Center’s Performance

by guest blogger Tiffany Coles, Director of Corporate Outreach

2017 is just days away, and for many, a new year means fresh starts, self-evaluation, and of course, resolutions. But along with personal improvement, it’s a good time to look at improving your business practices as well. In fact, it is critical to review policies and procedures within your business annually. Why? Simply stated, things change. Over the past year you may have implemented changes with your staff, advanced how you serve customers, or experienced a leadership transition; all of these impact your monitoring center performance. With that in mind, here are three things you can do for an exceptional start to the new year!

The Value of Monitoring Center Training

by guest blogger Caryn Morgan, Operational Excellence Specialist

The topic of monitoring center training is one that is extremely important to me. As a member of the CSAA Education Committee, I had the opportunity to meet and work with a number of highly qualified training professionals. As a team, we spent countless hours rebuilding and reworking the CSAA Level 1 class for training central station operators, preparing a class with an improved curriculum of industry trends. While this course is a great tool for central stations to utilize, I believe “training the trainer” is an equally important issue. So I was very pleased when the CSAA decided to host a forum on training practices during their Fall Operations Management Seminar in November. I was also very honored when they asked me to be a member of the moderating panel, along with a group of amazing people who are passionate about monitoring center operations and quality training.

How User-Assisted Security Can Reduce False Alarms

The advent of home automation products, especially security-focused ones like smart locks, door sensors, and surveillance cameras, has given consumers a different outlook on their personal involvement with their home security. With access to these devices right at their fingertips on their mobile phone, they receive notification when a device is triggered or its status changes. This new availability of information gives homeowners the opportunity to decide for themselves if law enforcement needs to be summoned to an alarm event.

Develop Integrations with the Strategic Partner Program

Bold Technologies has always understood the importance of keeping up with new technologies and bringing innovative products to market. To that end, we have developed a variety of options for customers to develop integrations for our Manitou platforms, allowing them to provide a wide portfolio of products and revenue-generating services which give them a competitive advantage. Currently, the following options are available for integration with ManitouNEO and Manitou PSIM:

Training Spotlight: Determining the MEW Factor for Your Central Station

By Josh Tafoya, Bold Technical Trainer

As UL requirements for Monitoring Stations evolve, from time to time, we hope to update you with information or resources that you might find useful. As you likely know, Manitou is certified under the UL 1981. The 1981 is specifically geared towards Alarm Automation Software, the requirements for the software and hardware, and the procedures when using Alarm Automation software. The MEW factor is covered on the UL 827. Even though the UL 827 does not govern the software, there are some things, including the MEW factor, where the required information is obtained from Manitou. I’m going to attempt, without plagiarizing the 827, to explain the numbers the UL is looking for.