If you’ve ever though mobile technology was only a small part of our lives, consider this new information from Pew Research:
- Over three quarters of Americans (77%) now own a smartphone. That’s more than double the number reported in 2011.
- Ownership of smart phones is growing quickly among older generations. Now, 74% of adults 50 and older are smartphone users, up 16 percent since 2015.
- The popularity of tablets is on the rise too, with 51% of Americans owning a tablet, up from 3% just seven years ago.
In the years since Columbine, school safety has changed dramatically. Schools have more measures in place to protect their students and faculty, such as controlled access, metal detectors, and cameras. While these safety measures are helpful, it is important to add an extra layer to improve campus safety by tying these isolated safety measures together. In the current climate, many school districts and universities are utilizing alarm monitoring software or Physical Security Incident Management (PSIM) software to integrate multiple unconnected security applications and devices. Using alarm monitoring or PSIM software enables schools to better assess potential issues or threats and to proactively resolve security concerns.
by Rod Coles, President/CEO
I remember buying my first car: it was a 1967 Austin Maxi; I paid £100 for it. Before I paid out my money, I looked it up and down and then I looked under the hood. To me, it looked like a mechanical mess, but my Dad explained what all the various parts were, and what was good and not so good about the engine. Since that time, I have purchased a few more modern cars, and the engines have become more advanced, but each time I have looked under the hood checking the basics, like the first time.
by guest blogger Caryn Morgan, Bold Technologies
Why is it that when I ask people why they do things the way they do it I often get the response, “that’s the way we’ve always done it?”
As a trainer for over 30 years, I get this answer nearly everywhere I go. Working in the alarm industry for pushing two decades, alarm operators often find themselves having to defend the work they do when angry customers call in complaining they made mistakes. This phrase is the quickest way to shift blame away from themselves and onto the company. That and “I was never trained.”
By Josh Tafoya, Technical Trainer
Using General Schedules can save time and reduce errors. It’s a powerful tool, and when you understand it, you may end up using it all the time. I’ve been training on its use for years, and most places I train, the operations staff appreciate learning about such a useful tool.
There are five different types of General Schedules. I’ll discuss each here, and give some examples of situations where they might be used. If there is enough feedback, I can go further in-depth and give detailed examples with steps in future blog posts.
by Josh Tafoya, Technical Trainer
I recently had a conversation with one of our customers regarding the UL inspection they underwent as part of their move onto Manitou Cloud Services. I was curious about any challenges or surprises, and how the process went in general. (For confidentiality, I’ll be writing in generalities. So when I mention “he” or “they,” I’m referring to this customer.)
This customer existed as a call center before Manitou Cloud Services, and they are new to Alarm Monitoring. They felt that the capital outlay required to purchase servers may have prevented them from entering the monitoring market previously. But the low up-front cost of Manitou Cloud Services removed those barriers, allowing them to focus on all parts of their business without having to concentrate on the management and upkeep of the servers.
The new year brought exciting news from the team here at Bold. As of January 1st, we have officially released the latest version of our flagship alarm automation software, ManitouNEO. This new upgrade has multiple new features developed to improve the user experience for our customers, and we have other upgrades in the works for release later this year.
Changes for ManitouNEO extend beyond the software itself, however. We’ve also made adjustments to the way the product is sold, by organizing our software and module offerings into streamlined packages designed to meet different alarm monitoring needs. Whether the customer is a central station, an educational institution, a retail company, or a business with other requisites for monitoring software, Bold now has a comprehensive package with the components to best suit the requirements.
By guest blogger Josh Tafoya, Technical Trainer
Sometimes you need the ability to control which Manitou Application Server an operator connects to, and whether it is because of geographical separation, or because of type of workload, there is a solution.
But first, a bit of information about the Manitou services in general, and specifically, the App Server:
Operators (or Data Entry personnel, or Supervisors, or anyone else using a Manitou Client), begin the process by connecting to the Sentry. The Sentry, of which there is only one on a Manitou system, looks to see which App Server(s) (of which multiple are allowed) are available to accept the client connection. By default, all App Servers allow connections from all types of clients. Operator Workstations, Supervisor Workstations, Web, etc.
by guest blogger Tiffany Coles, Director of Corporate Outreach
2017 is just days away, and for many, a new year means fresh starts, self-evaluation, and of course, resolutions. But along with personal improvement, it’s a good time to look at improving your business practices as well. In fact, it is critical to review policies and procedures within your business annually. Why? Simply stated, things change. Over the past year you may have implemented changes with your staff, advanced how you serve customers, or experienced a leadership transition; all of these impact your monitoring center performance. With that in mind, here are three things you can do for an exceptional start to the new year!
by guest blogger Caryn Morgan, Operational Excellence Specialist
The topic of monitoring center training is one that is extremely important to me. As a member of the CSAA Education Committee, I had the opportunity to meet and work with a number of highly qualified training professionals. As a team, we spent countless hours rebuilding and reworking the CSAA Level 1 class for training central station operators, preparing a class with an improved curriculum of industry trends. While this course is a great tool for central stations to utilize, I believe “training the trainer” is an equally important issue. So I was very pleased when the CSAA decided to host a forum on training practices during their Fall Operations Management Seminar in November. I was also very honored when they asked me to be a member of the moderating panel, along with a group of amazing people who are passionate about monitoring center operations and quality training.