by Tori Martinez | Aug 29, 2018 | Alarm Monitoring, Central Station Software
By Toby Prescott, Director of Development
ManitouNEO has been the most dramatic upgrade to our flagship product since its inception in 2002. It was released to customers at the beginning of 2017, and since then, I’ve enjoyed talking to our early adopters to get feedback on the features they find the most useful. From that feedback, the Bold development team has been diligently working on version 2.1, and we are excited about the new features that will be offered in the very near future! If you were at the Bold Users Conference, you already got to see a sneak peek of these features and improvements, but if not, over the next few weeks, I am presenting this blog series to discuss what updates have been made to the ManitouNEO product that will be available in the upcoming version. (more…)
by Tori Martinez | Jul 25, 2018 | Alarm Monitoring, Central Station Software, General Security
By Josh Tafoya, Technical Trainer
I’ve been to over 100 Monitoring Centers during my time with Bold. They range from small “mom and pop” centers with one or two operators logged in at once, to the very large centers with literally dozens of operators at any given time.
One of the questions I’m commonly asked, whether it’s related to BoldNet (all the versions including the old Silverlight version, and of course BoldNet Neo) or with ManitouNEO, is “why do I keep getting kicked out?” An alternative version to this question is something along the lines of “why do my dealers/technicians keep getting kicked out?” (more…)
by Tori Martinez | Jun 27, 2018 | Alarm Monitoring, Central Station Software
by Josh Tafoya, Technical Trainer
I visit multiple monitoring centers every year as a trainer for Bold. Our ManitouNEO software is robust and complex, but I enjoy showing people the most efficient ways to use it by translating “Manitou” into “English.”
The biggest thing I’ve noticed from all my time as a trainer is this: the most successful monitoring centers have people who never stop training and learning. It sounds simplistic, doesn’t it? But it’s the absolute truth. There are many, many people I talk to regularly who are the most capable Manitou users in their organizations because their training never ends; they continue to learn better ways to use the software. (more…)
by Tori Martinez | May 31, 2018 | Alarm Monitoring, General Security
There are multiple “sure signs” of summer which nearly everyone enjoys… blooming flowers, evening barbecues, weekend camping trips, hanging out at the pool, etc.
And then there are the signs of summer we would rather do without – allergy pills, extra bugs, mowing the yard, and the perhaps the biggest pest, the return of solicitors. For the security industry, solicitors are more than just a nuisance to customers, they are a marketing nightmare. Deceptive door-to-door sales practices continue to create mistrust and a poor reputation that is difficult for even reputable companies to overcome. (more…)
by Tori Martinez | May 30, 2018 | Alarm Monitoring, Central Station Software
By Josh Tafoya, Technical Trainer
(This is the sixth and final in a series of training blogs about automating your account comments for faster alarm handling. Links to the other blogs in the series are available at the end.)
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by Tori Martinez | May 23, 2018 | Alarm Monitoring, Central Station Software
By Josh Tafoya, Technical Trainer
(This is the fifth in a series of training blogs about automating your account comments for faster alarm handling. Links to the other blogs in the series are available at the end.)
(more…)
