2020 is finally over and the New Year has gotten underway. This has a lot of business leaders thinking about how they can ensure success for their organizations in 2021. Many security dealers have been operating the same way for years or even decades. Following a year that has been nothing short of turbulent, it is perhaps the ideal time to examine your processes, tools, and overall approach. (more…)
Bold Group is pleased to kick off 2021 with a highly-anticipated, new product designed to bring more flexibility to SedonaOffice users, their technicians, and field service management. Sedona-X™ Mobile for SedonaOffice is the future of mobile app accounting and business management software and provides SedonaOffice users access to robust customer, financial, and billing management capabilities in the field! (more…)
For many organizations, processes can be both a boon to productivity and the bane of efficiency. They are the key to success for any team of even moderate size and complexity. However, bad procedures can sap efficiency, cause frustration, and increase risk. For a security service provider, this can create an unacceptable situation. (more…)
Picture the following scenario: you’re monitoring a university campus and you receive an alarm signal for an intrusion alert in a building that houses science labs. While you are checking camera footage, another signal comes in for an access control breach – a door left ajar at an adjacent building. What you don’t know is in another area of campus, security is also getting a blue box call from a student who saw someone leave a suspicious-looking backpack next to the library windows.
Are these incidents related? Is your campus about to undergo an attack? Or, are these just random events that happen to be occurring around the same time? It’s difficult to tell because you don’t have all the information. (more…)
What does it mean to be an educator? It means we help people learn what is not yet known to them. To do that we must have a willing learner on the other side. Educators and Managers cannot do the work, or the learning, for another. What they offer are the skills, expertise, and experience. Learners themselves come to learning with their experiences and their curiosity.
I have had the pleasure of educating people since age 15 at my first job with McDonald’s and over the next 35 years, I have created training programs and trained people on process and software in many industries and around the world. I earned my Master’s degree in Adult Education and Training in 2012. Most recently, I worked as the Director of Training with Bold Group. (more…)
Alarms and video are two of the key tools used by security teams. However, they are often used relatively independently. Increasingly, new technologies are making video and alarm monitoring integration both easier and more advantageous. (more…)