Your First Three Steps Towards Operational Excellence

Your First Three Steps Towards Operational Excellence

By Caryn Morgan, Director of Training

What is Operational Excellence? Why should you and your business care about it?

Operational Excellence is more than a cool buzzword that pundits are bantering around these days. It is a shift in thinking. I am sure you have seen the memes with Richard Branson talking about treating your people well because when you treat them well they will treat your customers well. That is really the crux of what we are talking about with Operational Excellence. It is doing your business that much better than anyone else. That requires looking inward at everything you do and asking yourself, can we do things better? Can we be better?

There are three key elements to look at when you start down a path toward Operational Excellence: People, Process, and Plan. (more…)

Introducing the Innovative Manitou 2.1 – Part 5

Introducing the Innovative Manitou 2.1 – Part 5

by Josh Tafoya, Technical Trainer & Caryn Morgan, Director of Training

Bold Group is very pleased to announce the release of the highly anticipated Manitou version 2.1! To help spread the word, we’ve been devoting the past few weeks on our Bold blog highlighting some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. This week, we’re highlighting Linked Open/Close Schedules. (more…)

Introducing the Innovative Manitou 2.1 – Part 5

Introducing the Innovative Manitou 2.1 – Part 4

by Josh Tafoya, Technical Trainer

Bold Group is very pleased to announce the availability of Manitou version 2.1! To help “spread the word,” we are spending some time on our Bold blog highlighting some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. This week, we’re taking a closer look at Enhanced Subscriptions: (more…)

Introducing the Innovative Manitou 2.1 – Part 5

Introducing the Innovative Manitou 2.1 – Part 3

By Josh Tafoya, Technical Trainer

Bold Group is very pleased to announce the availability of Manitou version 2.1! To help “spread the word,” we are spending some time on our Bold blog highlighting some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. This week, we’re taking an in-depth look at a feature which has been highly anticipated: Automatic Comments:

(more…)

Introducing the Innovative Manitou 2.1 – Part 5

Introducing the Innovative Manitou 2.1 – Part 2

By Toby Prescott, Director of Development

Bold Group is very pleased to announce the availability of Manitou version 2.1! To help “spread the word,” we are spending some time on our Bold blog highlighting some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. This week we are looking at “Manitou YOUR Way” – an entire set of Alarm Handling improvements in Manitou 2.1: (more…)

Introducing the Innovative Manitou 2.1 – Part 5

Introducing the Innovative Manitou 2.1

by Bob Bishop, Technical Product Manager

Bold Group is very pleased to announce the availability of Manitou version 2.1! To help “spread the word,” we are spending the next few weeks devoting our Bold blog to some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. To kick off this series, we will start with a brief executive summary of these items sure to improve communication and efficiency. (more…)