Your First Three Steps Towards Operational Excellence

Your First Three Steps Towards Operational Excellence

By Caryn Morgan, Director of Training

What is Operational Excellence? Why should you and your business care about it?

Operational Excellence is more than a cool buzzword that pundits are bantering around these days. It is a shift in thinking. I am sure you have seen the memes with Richard Branson talking about treating your people well because when you treat them well they will treat your customers well. That is really the crux of what we are talking about with Operational Excellence. It is doing your business that much better than anyone else. That requires looking inward at everything you do and asking yourself, can we do things better? Can we be better?

There are three key elements to look at when you start down a path toward Operational Excellence: People, Process, and Plan. (more…)

Introducing the Innovative Manitou 2.1 – Part 5

Introducing the Innovative Manitou 2.1 – Part 5

by Josh Tafoya, Technical Trainer & Caryn Morgan, Director of Training

Bold Group is very pleased to announce the release of the highly anticipated Manitou version 2.1! To help spread the word, we’ve been devoting the past few weeks on our Bold blog highlighting some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. This week, we’re highlighting Linked Open/Close Schedules. (more…)

Introducing the Innovative Manitou 2.1 – Part 4

Introducing the Innovative Manitou 2.1 – Part 4

by Josh Tafoya, Technical Trainer

Bold Group is very pleased to announce the availability of Manitou version 2.1! To help “spread the word,” we are spending some time on our Bold blog highlighting some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. This week, we’re taking a closer look at Enhanced Subscriptions: (more…)

Introducing the Innovative Manitou 2.1 – Part 3

Introducing the Innovative Manitou 2.1 – Part 3

By Josh Tafoya, Technical Trainer

Bold Group is very pleased to announce the availability of Manitou version 2.1! To help “spread the word,” we are spending some time on our Bold blog highlighting some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. This week, we’re taking an in-depth look at a feature which has been highly anticipated: Automatic Comments:

(more…)

Introducing the Innovative Manitou 2.1 – Part 2

Introducing the Innovative Manitou 2.1 – Part 2

By Toby Prescott, Director of Development

Bold Group is very pleased to announce the availability of Manitou version 2.1! To help “spread the word,” we are spending some time on our Bold blog highlighting some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. This week we are looking at “Manitou YOUR Way” – an entire set of Alarm Handling improvements in Manitou 2.1: (more…)

Introducing the Innovative Manitou 2.1

Introducing the Innovative Manitou 2.1

by Bob Bishop, Technical Product Manager

Bold Group is very pleased to announce the availability of Manitou version 2.1! To help “spread the word,” we are spending the next few weeks devoting our Bold blog to some of the exciting new features built into Manitou’s newest release. Some of the newly created features are long-time requests from several of our monitoring center partners. To kick off this series, we will start with a brief executive summary of these items sure to improve communication and efficiency. (more…)

Reviewing and Improving Monitoring Center Performance

Reviewing and Improving Monitoring Center Performance

The first part of a new year is often when people and companies look at evaluation and assessment. Even though we are a couple of months into the start of 2019, it’s not too late to evaluate business practices, review policies and procedures, and take the pulse of the overall health of your monitoring center’s performance. In fact, it’s important to assess your company annually. Why? Because things change gradually over time. In the past year, you may have implemented changes with your staff, advanced how you serve customers, or experienced a leadership transition. All of these have likely impacted your business in some way. Here are some steps you can take to review and improve your monitoring center performance: (more…)

Meet Jack Mackey…

Meet Jack Mackey…

It was a treat this past week to visit with so many wonderful customers at the SedonaOffice Users Conference in Marco Island, Florida! It’s really a fantastic dynamic to have so many people with so much in common together in one place and see the networking and general camaraderie that takes place. And while there were many elements of the SOUC that people enjoyed (I see you, Ready Player One… and Two… and Sixty-Four… and Two Hundred Twenty…), one of the highlights of the event was the keynote address from our guest speaker, Mr. Jack Mackey. (more…)

Product Spotlight – AlarmBiller Pro

Product Spotlight – AlarmBiller Pro

Since its inception in 2014, AlarmBiller has simplified the business and billing practices of countless security dealers. Companies are using the software to create recurring invoices, keep track of appointments, schedule their work orders, write proposals, accept payments, and much more in less time.

But now we are excited to unveil the next evolution of AlarmBiller, which will bring more features providing exceptional value to customers. AlarmBiller Pro has four enhancements designed to increase efficiency in your sales, proposals, employee management, and business processes: (more…)